Pilot Support

2. When I logon the first time I was prompted to download some Microsoft files (a little window with a 'Yes' and 'No' button was displayed) what should I do ?

ProBook ONLINE relies on certain microsoft system files to be present on your computer. If those files are missing you will be prompted to download those files. These files are safe and you should click 'Yes'. After the download is complete (you may be prompted several times) ProBook ONLINE will not prompt again.

3. Every once in a while I get a message stating that I need to download a new version of ProBook ONLINE, how come ?

This is normal. Once in a while GenAv Systems releases a new version of ProBook ONLINE. When this happens your web browser will automatically download (or may prompt you) this new version. NOTE: see also question 10 in case of problem.

4. How do I know when I'm at the logon screen ?

The ProBook ONLINE logon screen looks like this:

5. I am using an Apple computer and I don't get the logon screen (the screen is blank) why ?

Unless you are running a program called 'Virtual PC' for the Macs, ProBook ONLINE isn't currently supported for Apple Computers. We will develop a x-cross platform version in the near future.

6. I have windows 95, am I still able to use the booking system ?

Yes, ProBook ONLINE is supported by all Windows family OS.

7. I am using Netscape as a web browser and nothing happens when I try to access the booking system, what's wrong ?

We are working on it. Contact support@genavsystems.com for more information.

FIREWALL ISSUES (from home or work)

8. LINKSYS Wireless Router users

If you are using a Linksys Wireless Router and you can't logon to the booking system you may have an outdated firmware in your router. Be sure to have the latest firmware update from Linksys by comparing your formaware and Linksys's latest at: www.linksys.com.

9. I am trying to logon but I don't get a response from the Server, why ?

If you are not receiving a response from the Server it is most likely due to your firewall blocking incoming messages on FTP port 21. If you have a firewall at home you will need to set it up so that FTP port 21 is open. If you are attempting to logon from work your system administrator may not allow this port to be open in which case you might want to seek permission. ProBook ONLINE uses port 21 for data transfer.

10. I get a message stating that ProBook ONLINE is not able to connect to the Server, what's wrong?

This is likely due to a firewall problem. Your firewall at home (or work) is not allowing outgoing messages using FTP port 21. You will need to configure your firewall so that FTP port 21 is open. If you are attempting to logon from work you will need to ask your system administrator access to port 21.

USING PROBOOK ONLINE

11. I don't seem to be able to download the latest version of ProBook ONLINE, why is that ?

Microsoft Internet Explorer (IE) has a habit of caching (copying) visited pages into your local hard drive. Each time you visit a page it will check to see if that page allready exists on your local drive, if so, it will use that information instead of downloading it from the website - EVEN IF THE PAGE ON THE WEBSITE IS NEWER (ie. has the latest ProBook version). To fix this problem and to force IE to download the web page HOLD DOWN THE SHIFT KEY AND CLICK THE REFRESH BUTTON - you may need to hit the refresh button a couple of times. We do not recommend using the refresh button but in this case (ie. when required to download the latest version) you can do so. NOTE: normally IE will load the latest version automatically and it works well, only in some rare occasions that IE doesn't do a good job and so you will need to do the above procedure - it's a neat trick to know regardless of the website you are visiting.

12. How do I make a booking ?

To make a booking, highlight (with the mouse) the time slots you wish to book and click the 'Book' button. Fill-out the information in the window and click 'Send'.

13. How do I delete a booking ?

To delete a booking, highlight your booking (by clicking on it with the mouse) and hit the 'Delete' button. You will then be prompted to confirm the delete action.

14. What is the 'Alert' button ?

The Alert button allows one to receive an email notification when a particular time slot becomes free. In other words, you can place an 'Alert' on an existing booking so that if it should become free (by a cancellation) you will be notified by email (alerting you that can you now book that particular time slot if you wish to do so).

15. I noticed there is some information missing (or incorrect) in the 'My Account' window, how do I change this ?

The 'My Account' window displays your personal information such as telephone number, email address, night rating privilege etc. If any information is incorrect contact your school or club to let them know. You cannot change this information from your end.

16. I have a booking late at night (or I want to make a booking late at night or early in the morning) but my booking sheet does not display the hours I want, why is that ?

Normally ProBook ONLINE will display your school's (or club) normal operating hours. To view a booking sheet outside those hours you will need to contact your school and be given permission to customize your booking sheet hours and dates.

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